Refund policy

Information about Kumperi's returns policy

Your statutory rights

Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online, your consumer rights entitle you to cancel your order and obtain a full refund if you request one from the moment you place your order until 14 days from the day of delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).

When cancelling an order under these Regulations, you are responsible for the cost of returning the goods to us.

We will refund the cost of the goods once the correct item(s) have been received by us, excluding delivery fees. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing, or the goods or their packaging have been damaged.

Exclusions

This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:

Personalised items or custom-made products. These products are made to your specification and cannot be returned.

In addition, unless faulty, damaged, missing or otherwise not in accordance with specification, for health and hygiene reasons, we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging and, if the item has a hygiene or security seal, you must return it with that seal intact:

Mattress toppers

Mattress protectors and bedding protectors

Duvet covers

Pillowcases

Throws & Blankets
Bedsheets
e-gift cards
Bedspreads

Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.

How do I post items back to Kumperi for a refund?

If you’re not 100% happy with your purchase, you can return it to us in its original condition and original packaging within 14 days for a full refund, excluding delivery fees.

We offer hassle-free UK returns.

To ensure your return is accepted, please ensure your items meet our return criteria below.

Please ensure you keep all packaging as we can only accept returns with the original packaging.

You are responsible for covering the cost of returning items to us; however, we'll provide a pre-paid shipping label which will be deducted from the final refund total. When using our courier partners' return process, the cost of returns will be charged prior to issuing the label.

You can use our automated returns process if your return fits within the following criteria:

> your package is within 57 x 47 x 47cm and weighs less than 15kg

Our process is simple:

1. Log in to your account with your email, choose the item you want to return and follow the steps.

2. Once approved, we'll email you confirmation including all the information you'll need and which courier we'll use for return. (DPD, Royal Mail, Evri or Inpost).

3. Print your QR code and secure it to your package.
If you don't have a printer, you can take the barcode to the shop directly, where they can print out the label for you.

4. As soon as we accept your return, we will let you know which courier to drop the parcel to. Secure your package and take it to your nearest drop-off location.
Note: For larger items, the returns process will slightly differ.