Frequently Asked Questions
What is your return policy?
What is your return policy?
https://kumperi.co.uk/policies/refund-policy
Where is my order?
Where is my order?
As soon as your order’s been dispatched, you’ll receive an email from either DPD, EvRi or Royal Mail with a tracking number.
You can then choose to have your parcel delivered to a safe place and/or a neighbour, change the delivery time, or send the parcel to your nearest collection point for you to pick up at your convenience.
What is your contact info?
What is your contact info?
Our trade name is KUMPERI, and you can reach us at contact@kumperi.com
or through our contact form page
https://kumperi.co.uk/pages/contact-us
What happens if my order is delayed?
What happens if my order is delayed?
Don’t worry, we’ll be in touch by email to let you know of any delays.
Can I have my order delivered to an address of my choice?
Can I have my order delivered to an address of my choice?
Yes, edit your shipping address to the address of your choice.
Can I upgrade my delivery option after I've placed my order?
Can I upgrade my delivery option after I've placed my order?
We’re unable to amend the delivery option after your order has been placed. However, you can choose to have your parcel delivered to a safe place and/or neighbour, change the delivery time, or send the parcel to your nearest collection point for you to pick up at your convenience through DPD, Royal Mail, or the Evri app or website.
Can I amend or add to an order once it has been placed?
Can I amend or add to an order once it has been placed?
No, I’m afraid we’re unable to amend an order after it’s been placed.
Can I cancel my full order?
Can I cancel my full order?
You have the right to cancel your complete order within 14 days.
Please check our Refund Policy Page: https://kumperi.co.uk/policies/refund-policy
Can I click and collect from the Kumperi store?
Can I click and collect from the Kumperi store?
We don’t currently offer a Click and Collect service from our stores. We hope to introduce this in the future. Watch this space.
What forms of payment do you accept?
What forms of payment do you accept?
There’s an option for everyone’s needs. Check out your options here:
Visa
MasterCard
Maestro Card
PayPal
Google Pay
Klarna
When do you take payments for my order?
When do you take payments for my order?
We’ll take payment at the point of purchase. We’ll be in touch if we encounter any unexpected issues along the way.
How long will my refund take?
How long will my refund take?
Refunds for transactions made using a debit card may take 5-10 days (excluding weekends and bank holidays). Direct contact with your card provider may also help you find out the status of your refund.
How do I make an account?
How do I make an account?
Simply register with us. Create a new account with your email address; it’s that easy.
We’ll send you an email to make sure it’s you and not a robot; then you’ll be ready to shop with us.
What are your shipping details?
What are your shipping details?
UK Mainland 1-3 working Days Delivery.
FREE Shipping when you spend over £50.
Find out more at https://kumperi.co.uk/policies/shipping-policy
I have received an item that is damaged. What should I do?
I have received an item that is damaged. What should I do?
If you have received a damaged or faulty item(s), please get in contact with us here within 5 days of receiving your order. Include clear photographs of the damaged item(s), along with your order number, and we’ll review your order and arrange for a refund to be issued if necessary.
I have received an incorrect item, what should I do?
I have received an incorrect item, what should I do?
If you have received an incorrect item(s), please get in contact with us here within 5 days of receiving your order. Include clear photographs of the incorrect item(s), along with your order number, and we’ll review your order and arrange for a refund to be issued if necessary.
What should I do if I'm missing an item from my order?
What should I do if I'm missing an item from my order?
If you’ve not received all the items in your order, please notify us here within 5 days of delivery. Include a clear description of the item(s) you’re missing and your order number.
