Returns
Information about Kumperi returns policy
UK consumers have statutory rights (i.e. rights protected by law) to return items that are faulty. There are also statutory rights to return certain goods purchased online, so-called “cancellation rights”. These statutory rights are explained below.
Please note that, where applicable, all refunds will be made back to the original tender type. Where any discount code has been used for any order, the discount amount will apply equally across all products purchased in that order, unless stated otherwise when placing the order. Where any refund is given, this will be up to the amount paid for the order only and will not include any amount saved using any discount code.
Your statutory rights
Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online, your consumer rights entitle you to cancel your order and obtain a full refund if you request one from the moment you place your order until 14 days from the day of delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).
When cancelling an order under these Regulations, you are responsible for the cost of returning the goods to us.
We will refund the cost of the goods once the correct item(s) have been received by us. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing, or the goods or their packaging have been damaged.
Exclusions
This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:
- Personalised items or custom-made products. These products are made to your specification and cannot be returned.
In addition, unless faulty, damaged, missing or otherwise not in accordance with specification, for health and hygiene reasons, we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging and, if the item has a hygiene or security seal, with that seal intact:
- Mattress toppers
- Mattress and bedding protectors
- Duvets and duvet covers
- Pillows and pillowcases
- Throws & Blankets
- Mattresses
- Bedsheets
- e-gift cards
- Bedspreads
Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.
How do I post items back to Kumperi for a refund?
In case you wish to return your item, please get in touch via the contact page, and we will let you know where you can send it. Please include your order number, name, and list the items you wish to return within the parcel – failure to include this information may delay your refund.
